{"id":225,"date":"2020-09-14T00:17:39","date_gmt":"2020-09-13T22:17:39","guid":{"rendered":"https:\/\/www.shop-olympiastadion.berlin\/?page_id=225"},"modified":"2026-04-25T00:17:35","modified_gmt":"2026-04-24T22:17:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.shop-olympiastadion.berlin\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>#sp-ea-5195 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-5195.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-5195.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #70a3cc;}#sp-ea-5195.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #0063af;}#sp-ea-5195.sp-easy-accordion>.sp-ea-single {background: #f4f4f4;}#sp-ea-5195.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1777063306\"><div id=\"sp-ea-5195\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-51950\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse51950\" aria-controls=\"collapse51950\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Can I also buy public tickets at the Olympiastadion Berlin GmbH?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse51950\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-51950\"> <div class=\"ea-body\"><p>We only offer VIP tickets. If you have general questions or questions regarding the purchase of public tickets, please contact the respective concert organizer and its official ticket provider.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-51951\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse51951\" aria-controls=\"collapse51951\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I reserve VIP tickets in advance?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse51951\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-51951\"> <div class=\"ea-body\"><p>Unfortunately, written reservations as well as reservations by phone in advance are not possible.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-51952\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse51952\" aria-controls=\"collapse51952\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I am in a wheelchair and\/or have a disabled person\u2019s pass with feature B. Where can I get VIP tickets?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse51952\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-51952\"> <div class=\"ea-body\"><p>VIP tickets for people in wheelchairs and\/or people with a disabled person\u2019s pass with mark \u201cB\u201d can only be booked upon request via vip@olympiastadion.berlin.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-51953\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse51953\" aria-controls=\"collapse51953\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Was my VIP ticket order successful?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse51953\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-51953\"> <div class=\"ea-body\"><p>After the receipt of your order, we will process it and you will receive a confirmation email and a separate invoice email.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-51954\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse51954\" aria-controls=\"collapse51954\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> When will I receive my VIP tickets?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse51954\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-51954\"> <div class=\"ea-body\"><p>The VIP tickets will be sent approximately two to four weeks before the event or will be ready for collection from our office, but not before payment has been received (subject to change).<\/p><p>During the ordering process, you can choose various delivery locations and shipping methods you want your tickets to be sent to.<\/p><p><strong>Shipping zones<\/strong><br \/>Zone1: Germany<br \/>Zone 2: EU<\/p><p><strong>Shipping Methods<\/strong><\/p><p><strong>Shipping by courier:<\/strong><br \/>Zone 1 Germany 40 \u20ac<br \/>Zone 2 EU: 60 \u20ac<\/p><p><strong>Registered Letter:<\/strong><br \/>Zone 1: 8,99 \u20ac<br \/>Zone 2: 15,99 \u20ac<br \/>The Tickets will be send by registered letter with receipt by signature.<\/p><p><strong>Ticket collection in the office:<\/strong><\/p><ul><li>The tickets are available for you to pick up from our office from Monday to Friday between 10:00 a.m. to 4:00 p.m. as soon as you have received any information by email.<\/li><li>Please make an appointment with us for the collection in advance to ensure the office is manned.<\/li><li>Tickets cannot be picked up on the day of the event.<\/li><li>Please bring your ID and the order confirmation (digital) for pick up.<\/li><li>2,00 \u20ac will be charged for this service.<\/li><\/ul><p>We can also send your tickets to a hotel in Berlin. You can tell us the name of the hotel (incl. Address and date of arrival) later, after you have booked it.<\/p><p>Please provide the following information in your booking:<\/p><p>Deliver to a different address:<br \/>Company name: Hotel in Berlin<br \/>Country: Germany<br \/>Street: tba<br \/>Zip Code: 10000<br \/>City: Berlin<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-51955\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse51955\" aria-controls=\"collapse51955\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Where will my seats be at in the stadium?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse51955\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-51955\"> <div class=\"ea-body\"><p>We will allocate the seats in respect of chronological receipt of the order and availability. You are welcome to write down your wishes regarding a seat choice when booking. However, there is no guarantee that your choice will be implemented. You will find the location of your individual seat on your ticket, which we will send you.<\/p><p>In most cases, the seats of the booked tickets are next to each other. However, if the number of tickets you buy is larger, we may divide the seats into small groups.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-51956\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse51956\" aria-controls=\"collapse51956\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Which services are included in the VIP ticket price?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse51956\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-51956\"> <div class=\"ea-body\"><p>The included services vary depending on the event and category. After selecting the desired category, the respective services are listed.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-51957\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse51957\" aria-controls=\"collapse51957\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I order more tickets and be sure they are next to the seats I\u2019ve already bought?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse51957\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-51957\"> <div class=\"ea-body\"><p>When ordering, you can express the wish that the additional seats you have purchased are next to those already purchased. Please enter this request together with the previous order number in the comment field during the ordering process. However, there is no guarantee for the implementation of the request.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-51958\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse51958\" aria-controls=\"collapse51958\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What payment options do I have?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse51958\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-51958\"> <div class=\"ea-body\"><p>Bank transfer: Transfer directly to our bank details. Please pay postage-free and free of charge immediately, stating the invoice number as the reference. The VIP tickets will be sent by courier service approximately four to two weeks (subject to change) before the event, but not before receipt of payment.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-51959\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse51959\" aria-controls=\"collapse51959\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I still change or cancel my order?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse51959\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-51959\"> <div class=\"ea-body\"><p>Our VIP tickets are fundamentally excluded from cancellation. You are welcome to contact us regarding a modification.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-519510\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse519510\" aria-controls=\"collapse519510\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I also order VIP tickets by phone?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse519510\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-519510\"> <div class=\"ea-body\"><p>Ordering the VIP tickets is only possible in our online shop.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-519511\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse519511\" aria-controls=\"collapse519511\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Where can I find general information about the respective event in the Olympiastadion Berlin?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse519511\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-519511\"> <div class=\"ea-body\"><p>General information about the events, e.g. the concert schedule, safety regulations are available on our website: <a href=\"https:\/\/olympiastadion.berlin\/en\/home\" target=\"_blank\" rel=\"noopener\"><strong>https:\/\/olympiastadion.berlin\/en\/home<\/strong><\/a> \u2013\u00a0 Click Dates and Tickets in the respective event.<\/p><p>Furthermore, you will receive information about the concert in a cover letter with together your VIP tickets.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-519512\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse519512\" aria-controls=\"collapse519512\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I get information about upcoming events in the Olympiastadion Berlin?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse519512\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-519512\"> <div class=\"ea-body\"><p>If you would like to be informed about future VIP offers (concerts, German Cup final, etc.) for events in the Olympiastadion Berlin, please register for our newsletter: <a href=\"https:\/\/olympiastadion.berlin\/en\/newsletter_en\/\" target=\"_blank\" rel=\"noopener\"><strong>https:\/\/olympiastadion.berlin\/de\/newsletter_en\/<\/strong><\/a><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-519513\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse519513\" aria-controls=\"collapse519513\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why can\u2019t I buy tickets for various events at the same time?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse519513\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-519513\"> <div class=\"ea-body\"><p>Basically, you can buy several categories of an event at the same time. However, all organizers have individual regulations regarding their general terms and conditions. Therefore, you cannot order tickets for various events at the same time. Of course, if you make another purchase, you can choose tickets from another operator.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-519514\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse519514\" aria-controls=\"collapse519514\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> You didn\u00b4t find the right answer to your question?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse519514\" data-parent=\"#sp-ea-5195\" role=\"region\" aria-labelledby=\"ea-header-519514\"> <div class=\"ea-body\"><p>Let us know! We would be happy to answer your question personally for you.<\/p><p><strong>Contact person for VIP-Tickets:<br \/><\/strong>Olympiastadion Berlin GmbH<br \/>Mira Marisa Vargun &amp; Josephine Lindman<br \/>Email: vip@olympiastadion.berlin<\/p><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-225","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.shop-olympiastadion.berlin\/en\/wp-json\/wp\/v2\/pages\/225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shop-olympiastadion.berlin\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.shop-olympiastadion.berlin\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.shop-olympiastadion.berlin\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shop-olympiastadion.berlin\/en\/wp-json\/wp\/v2\/comments?post=225"}],"version-history":[{"count":5,"href":"https:\/\/www.shop-olympiastadion.berlin\/en\/wp-json\/wp\/v2\/pages\/225\/revisions"}],"predecessor-version":[{"id":5200,"href":"https:\/\/www.shop-olympiastadion.berlin\/en\/wp-json\/wp\/v2\/pages\/225\/revisions\/5200"}],"wp:attachment":[{"href":"https:\/\/www.shop-olympiastadion.berlin\/en\/wp-json\/wp\/v2\/media?parent=225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}