When and how will I receive my VIP tickets?

The VIP tickets will be sent approximately two to four weeks before the event or will be ready for collection from our office, but not before payment has been received (subject to change).

During the ordering process, you can choose various delivery locations and shipping methods you want your tickets to be sent to.

Shipping zones
Zone1: Germany
Zone 2: EU

Shipping Methods

Shipping by courier:
Zone 1 Germany 40 €
Zone 2 EU: 60 €

Registered Letter:
Zone 1: 8,99 €
Zone 2: 15,99 €
The Tickets will be send by registered letter with receipt by signature.

Ticket collection in the office:
– The tickets are available for you to pick up from our office from Monday to Friday between 10:00 a.m. to 4:00 p.m. as soon as you have received any information by email.
– Please make an appointment with us for the collection in advance to ensure the office is manned.
– Tickets cannot be picked up on the day of the event.
– Please bring your ID and the order confirmation (digital) for pick up.
– 2,00 € will be charged for this service.

 

We can also send your tickets to a hotel in Berlin. You can tell us the name of the hotel (incl. Address and date of arrival) later, after you have booked it.

Please provide the following information in your booking:

Deliver to a different address:
Company name: Hotel in Berlin
Country: Germany
Street: tba
Zip Code: 10000
City: Berlin

Where will my seats be at in the stadium?

We will allocate the seats in respect of chronological receipt of the order and availability. You are welcome to write down your wishes regarding a seat choice when booking. However, there is no guarantee that your choice will be implemented. You will find the location of your individual seat on your ticket, which we will send you.

In most cases, the seats of the booked tickets are next to each other. However, if the number of tickets you buy is larger, we may divide the seats into small groups.

What payment options do I have?

Bank transfer:  Transfer directly to our bank details. Please pay postage-free and free of charge immediately, stating the invoice number as the reference. The VIP tickets will be sent by courier service approximately four to two weeks (subject to change) before the event, but not before receipt of payment.

Payment by credit card is currently not possible.